Studio Niza builds custom AI chatbots for Shopify stores. Trained on your products, your policies, and your voice. Integrated with Shopify for live order data and abandoned cart recovery. Hosted, monitored weekly, and quietly working while you sleep. Setup from $599, $99 a month all-in.
The $19/month chatbots you've seen advertised are self-serve software. You build it, you train it, you debug it, you maintain it. That's a part-time job with a small fee attached. This is a managed service, which is a different category entirely.
Conversation logs are reviewed every week. Patterns surface, prompts get tuned, broken flows get fixed. This is the work that keeps the chatbot accurate as your products change and customers ask in ways you didn't anticipate. The monthly performance email is the visible deliverable. The weekly tuning is the actual value.
Your chatbot is trained on your actual products, your policies, your shipping terms, your voice. Not a generic ecommerce template with your name swapped in. When a customer asks "do you ship to the UK on weekends," the bot knows the actual answer because it was trained on your actual policy.
Live order data, real product information, customer accounts, abandoned cart recovery flows. The bot pulls from Shopify in real time, so a customer asking "where's my order" gets the actual tracking information, not a generic "please email support" deflection.
The bot knows what it doesn't know. Complex returns, custom orders, sensitive complaints, anything outside its trained scope gets handed off to you (or your support tool, like Gorgias or Zendesk on the Advanced tier and up). No customer ends up in a frustrating loop with a bot pretending it understands.
This is a managed service, not a software license. The pricing structure reflects how much ongoing care a chatbot actually needs to stay useful. Read this before you sign.
The one-time setup fee covers 10 to 50 hours of custom build work depending on tier. Brand voice and policy documentation, conversation flow design, training the bot on your products, integrating with Shopify, and testing across scenarios.
Once setup is complete, your chatbot is live on your store. The build itself is finished work that earned the setup fee.
Your products change. Shopify pushes API updates. Customers ask questions in ways you didn't anticipate. Without ongoing tuning, a chatbot that's accurate on day one is wrong by month three.
Your monthly fee covers hosting on the AI platform, weekly conversation review and prompt tuning, monthly performance reporting, and direct email support. It's the difference between owning a car and having a driver.
The chatbot operates on AI platform accounts that I manage. You don't deal with platform fees, plan upgrades, or credit limits. I handle prompt updates, integration breaks, and traffic spikes during your sales.
This is why the monthly fee is "all-in." There are no surprise platform bills landing in your inbox.
The chatbot configuration, hosting, and platform access are not exported, transferred, or migrated to a client-owned account when you cancel. This is by design. A chatbot without ongoing maintenance breaks within months, and I won't hand off a system that's going to fail in someone else's hands.
Everything else Studio Niza delivers (SEO, blog content, reviews) stays with you forever. The chatbot is the one exception, and it's the exception because of how the service is built.
The tier determines complexity and conversation volume. Hosting and weekly monitoring are always included.
All prices in USD. Setup fee paid upfront. Monthly fee covers hosting, weekly monitoring, and maintenance.
For startup Shopify stores under 1,000 daily visitors. Core automation without complexity.
For growing stores ready for live agent integration and revenue-driving automation.
For established Shopify brands automating front-line customer support.
Most clients land in the Advanced tier ($1,299 setup + $179/mo). It's the tier where the chatbot starts to genuinely drive revenue, not just deflect support tickets.
2 to 4 weeks for Basic and Advanced tiers, 4 to 6 weeks for Premium. Loom walkthrough at every milestone.
Brand voice and policy documentation. We capture how your store talks, what your shipping and return policies are, what questions you get most.
Conversation flows designed and built. Shopify integration configured. Bot trained on your products and policies. Branded widget styled to match your store.
Edge cases probed. Hand-off paths verified. Mobile and desktop tested. You get a Loom walkthrough showing the bot handling real scenarios.
Bot goes live on your store. First two weeks of conversations reviewed daily, then weekly thereafter. Small tuning iterations as the bot meets real customers.
Studio Niza is a young studio. Detailed before-and-after case studies will live here once early chatbot deployments mature past 90 days. In the meantime, send your store URL and I'll record a Loom showing what your chatbot could realistically handle.
Because $19/month is a self-serve software subscription where you build it yourself. I'm a managed service. I build, train, host, and maintain your chatbot for you. The $99 covers your hosted instance on the AI platform I use, weekly conversation review and prompt tuning, monthly performance reporting, and direct email access to me. If you self-built, you'd pay similar platform fees plus spend 5 to 10 hours a month maintaining it yourself.
The setup fee covers 10 to 50 hours of custom build work: designing flows, training the bot on your products, integrating with Shopify, and testing across scenarios. Without it, the monthly fee would have to be $400 to $800 to cover that build cost over time. The setup-fee structure is actually the cheaper option for you long-term, and lets you cancel after the minimum commitment without owing more.
You're committing to at least 90 days of service for Basic and Advanced (60 days for Premium) before cancellation can take effect. After that, you can cancel anytime with 30 days notice. The minimum exists because chatbots need time to learn from real conversations. The first 30 days are setup and tuning. The next 30 to 60 are when the bot starts genuinely deflecting tickets and recovering carts. Cancelling at day 30 means you never see what the service is actually doing.
No. AI chatbots need ongoing maintenance to stay accurate as your products, policies, and platform integrations change. The hosting and management aren't extra services bolted on top. They're what makes the chatbot work. If you cancel, the chatbot stops. Everything else I do for you (SEO, blogs, reviews) stays yours forever. Read the "How this works" section above for the full reasoning.
2 to 4 weeks for Basic and Advanced tiers, 4 to 6 weeks for Premium. The first week is brand voice and policy documentation. The second is build and integration. The third is testing across scenarios. The fourth is your review and final tuning. You'll get a Loom walkthrough at every milestone.
Two layers of protection. First, the bot is trained on a tight scope. It doesn't try to answer questions it can't answer well. Second, anything ambiguous triggers an email handoff to you (or your support tool). I monitor the conversation logs weekly and add prompt corrections when patterns appear. Within the first 30 days, expect 1 to 3 small tuning iterations as the bot encounters real customer phrasing.
Yes, transparently. Best practice in 2026 is to disclose that customers are talking to an AI assistant from the first message. Hidden chatbots tank trust when discovered. The widget is friendly, branded, and clear about being a bot. Customers actually prefer this when the bot is competent. They get fast answers without the awkwardness of "wait, am I talking to a person?"
Yes. The chat widget is mobile-responsive by default, including on Shopify themes that aren't (which is most of them). Mobile is where most chatbot conversations happen anyway.
A chatbot pulls people in. These three services get them to convert and come back.