Studio Niza runs your Shopify reviews end to end. Automated review requests after every order. Branded follow-ups that match your voice. Replies to every review, positive and negative. And when you discontinue a product, your accumulated reviews don't disappear: they redirect to active listings, so years of trust signals stay working for you.
The reviews industry has a credibility problem. Some services buy reviews. Some incentivize fake ones. Some dispute legitimate negative reviews to make ratings look better than they are. None of that is what you'll get here. Here's what actually happens.
This is the differentiator most reviews services don't offer. When you discontinue a product, merge variant listings, or sunset old SKUs, the accumulated reviews don't disappear. They migrate to active replacement listings so years of customer trust stay attached to your store. Stores running for 2 or more years routinely lose hundreds of reviews this way without realizing the SEO and conversion cost. You won't.
Every customer who places an order gets a branded review request. Email, plus SMS where you have permission. Timed for after they've actually received and used the product, not the moment they hit checkout. The review you receive is the review your customer actually gave you.
Positive reviews get a thoughtful thank-you that mentions something specific from what they said. Negative reviews get flagged to you within 24 hours, with a suggested response. You decide what gets posted. I don't dispute, hide, or argue with legitimate negative reviews. Honest responses to honest criticism is how trust actually builds.
Soliciting fake reviews, buying reviews, incentivizing 5-star reviews specifically: all out of scope. None of those are services I'll provide, even if asked. The short-term boost isn't worth the platform bans, the legal exposure, or the trust damage when (not if) it gets caught.
Most reviews services don't offer this because it's manual work that has to be done carefully. It's also one of the highest-value things you can do for a store running 2+ years.
When you tell me a product is being retired or merged, the workflow is straightforward. I identify all reviews currently attached to that listing. I locate the most relevant active replacement product. I migrate the reviews using the platform's product-merge feature (Judge.me supports this natively, others require manual CSV migration). The reviews keep their original timestamps, photos, and reviewer attribution. They just attach to a product that's still on your store.
The cost of not doing this is invisible until you measure it. A store with 500 reviews on a discontinued product line loses every one of those trust signals when the listing comes down. The new replacement product starts at zero stars and zero reviews. Conversion drops. Search rankings drop. Most stores never trace the cause back to the discontinuation because the reviews simply vanished.
The setup fee includes an initial audit of your store's discontinued or merged listings, so any reviews currently sitting orphaned can be redirected on day one. Then it stays managed as an ongoing part of the service.
The tier determines volume and additional features. The execution discipline is the same at every level.
All prices in USD. Setup fee paid upfront. Monthly fee covers ongoing review request management, replies, and the listing redirect work.
For stores doing 30 to 100 orders per month.
For stores doing 100 to 300 orders per month.
For stores treating reviews as a primary trust signal. 300+ orders per month.
Most clients land in the Growth tier ($399/mo). Photo reviews and UGC are where reviews start to genuinely move conversion rates, not just trust scores.
Review request counts are targets based on your order volume. Whether those requests turn into actual reviews depends on three things: your order volume, your customer satisfaction, and your product quality. None of those are things I control.
What I do guarantee: every customer gets a review request, every review you receive gets a thoughtful reply, negative reviews get flagged within 24 hours, and reviews from discontinued products get redirected to active listings. The execution is my job. The reviews themselves come from your customers being happy with what you sold them.
Anyone selling you a specific number of reviews per month is either lying, faking the reviews, or both.
Two to three weeks from signed contract to first review request landing in a customer's inbox.
Audit of your current reviews setup. Tool installed and configured (Judge.me, Stamped, or Yotpo). Brand voice documented. Discontinued listings identified for initial redirect work.
Branded review request email and SMS templates written. Automation timing configured (typically 7 to 14 days post-delivery). Reply templates drafted for common scenarios.
Reviews sitting on discontinued or merged listings get migrated to active replacements. The audit-and-redirect work earns the setup fee. Years of trust signals returned to active duty.
Review requests start sending. Reviews start coming in. Replies posted. Monthly performance report delivered. Discontinuations handled as they happen, going forward.
Studio Niza is a young studio. Detailed before-and-after case studies will live here once early reviews engagements mature past 90 days. In the meantime, send your store URL and I'll record a Loom showing what your current reviews setup is missing and what redirect work might be sitting on the table.
It means you're committing to at least 60 days of service before cancellation can take effect. After that, you can cancel anytime with 30 days notice. The minimum exists because reviews work needs time to compound: 1 to 2 months for collection patterns to stabilize, 3+ months for trust signals to show up in conversion data. It also protects me from clients who cancel mid-build before any results are possible. Most clients renew well past the minimum.
No. Soliciting fake reviews is illegal under FTC guidelines (US) and EU consumer protection laws, plus banned by every major review platform. It's also a trust speedrun: when (not if) it gets caught, your store loses customer faith permanently. If you want fake reviews, I'm not the right fit. If you want real reviews systematically collected from real buyers, I'm exactly the right fit.
Negative reviews get flagged to you within 24 hours with a suggested response. You decide whether to post my draft, edit it, or write your own. I don't dispute legitimate negative reviews with the platform, even if they sting. Customers trust stores that respond to negative reviews honestly more than stores with only 5-star ratings (which look fake to modern buyers anyway).
When you tell me a product is being retired or merged, I do a few things: identify all reviews currently attached to that listing, locate the most relevant active replacement product, and migrate the reviews using the platform's product-merge feature (Judge.me supports this natively; others require manual CSV migration). The reviews keep their original timestamps, photos, and reviewer attribution. Just attached to a product still on your store.
For most stores under $200K/year revenue: Judge.me Free. The free tier is genuinely capable, including unlimited review requests, photo reviews, Q&A, and basic widgets. Stamped.io is worth considering if you want stronger visual review widgets. Yotpo is overkill until you're on Shopify Plus or doing $500K+/year. I'll recommend the cheapest tool that fits your situation. I don't get kickbacks from any of them.
Yes. Reviews are stored in your review platform account, not mine. Whether that's Judge.me, Stamped, or Yotpo, the platform is yours, the data is yours, and any reviews collected stay with your store. The redirect work is also persistent: redirected reviews don't un-redirect when you cancel.
Reviews convert visitors. These three services bring more visitors and turn more of them into orders.